How to use Pass
How do I activate my Pass?
You can activate the Pass after you receive your card and activation code in the mail. Just go to the Pass tab and tap 'Activate Pass'.
You control the timing. The subscription will begin the first Monday after activation.
I've activated my Pass!
Congrats, your Pass is now ready to use! Check the top of the Pass page to see your subscription start date. Note that subscriptions start on Mondays. You can use your Pass before your subscription starts but will be charged standard pay-as-you-go fares.
What happens on Monday when my subscription starts?
The future begins! Use your Pass to tap in and out on transport, as you normally would with a contactless card. All travel that’s included in your subscription will now be covered by your Pass. And yes, your first week is already paid for!
Do I need to top up?
No, with Pass you'll never need to top up again. Your subscription payment for an upcoming week is automatically taken on Fridays. Did we mention your first week is already paid for? Yes. It is.
How do I know what's covered by my Pass?
Just use Get Me Somewhere to plan a journey and the little Jetpack icon will show you everything that's included with your Pass. The app will also show you any extension fare for travel outside your zones.
All Passes include unlimited travel in your selected zones with Tube, Overground, DLR, bus and rail. SUPER DUPER users also get access to unlimited 30min Santander cycle rides and £10 credit per week. Remember that your Pass can only be used on transport services, so it won't work to buy your morning coffee or a ๐.
What happens if I travel outside my zones?
When you use the card outside your zones, for example for a trip to the airport, you will be charged adult pay-as-you-go fares, similarly to how Oyster works. These will be charged to your associated payment card and will be shown on your dashboard.
How do I keep track of all my travel?
Just go to the Pass tab, your dashboard will fill up with your activity and GO-trips throughout the week.
When will my travel show up?
Just like with any contactless card, TfL taps come through the day after you travel. For example, expect travel on Wednesday to appear on Thursday. If you use 'GO' on a trip, it will show up immediately after completing the trip.
Taking a break? Pause your subscription.
You can pause your Pass for up to 4 weeks. You can continue to use the card on a pay-as-you-go basis, for example for travelling to and from airports.
If I have the SUPER DUPER Pass...
How does the £10 credit work?
As a SUPER DUPER subscriber you automatically get £10 credit added to your account every week. You can use your credit on Black Cabs, FREE NOW, Lime bikes, Lime scooters, and Santander cycles! When you take a Lime, Santander cycle, FREE NOW or a Black Cab any charges above £10 will be charged to your payment card. Credit you won't use will expire on a weekly basis.
Black cabs - integrated with the app and operated by Gett
Book black cabs from our app with your existing account and we will cover £10. Black cabs are managed by Gett, with thousands of drivers in the city guaranteeing you the fastest pickup times and best service.
Book straight from our app
How does the £10 credit work with FREE NOW and Lime?
First, download the FREE NOW and Lime apps.
Add your 16-digit number from your Pass card to the FREE Now or Lime app and we will cover £10.
Select it when ordering in the FREE NOW or Lime app
How do Santander cycles work?
Santander cycles are included in your SUPER DUPER credit. Just tap your Pass at the docking station when taking out your cycle and we will cover the first 10£.
Or add your Citymapper Pass as a payment method to the Santander app to get an unlock-code straight from there.
This is just the beginning
Pass will evolve and we'll keep adding new cool stuff over time.. more features, more modes, more everything.
Tap tap and away!
Questions, thoughts, or need some help?
Go to the Pass Settings and hit Contact Us, read by humans.