These Terms were last updated on 10 February 2020.
Acceptance of the General Terms of Service. These general terms of service (the “Terms”) set out the agreement between you and Citymapper Limited (“Citymapper”, “we”, “us” and “our”), a company registered in England and Wales under company number 07370388 with registered office at 1-2 Hatfields, London SE1 9PG, United Kingdom. Citymapper operates the website www.citymapper.com (the “Site”), the Citymapper application, the transportation services and the transportation pass described herein.
For the purposes of these Terms, both the Site and application shall be referred to as the “App”; our transportation pass shall be referred to as “CM Pass”; any transportation that you can book within the Citymapper App without opening another app shall be referred to a “Native Booking Affiliate Ride”; and any transportation that you can book by clicking through the Citymapper App to open a third-party app (for example, Kapten or Uber) shall be referred to as a “Deeplink Affiliate Ride”.
By using the App, you agree to be bound by these Terms. If you do not agree to any part of these Terms, do not use the App. By using Native Booking Affiliate Ride or Deeplink Affiliate Ride, you will also be subject to the terms of the relevant third-party transportation provider.
By using CM Pass, you agree to be bound by these Terms together with the Pass Terms of Service (the “Pass Terms”). If you do not agree to any part of these Terms or the Pass Terms, do not use CM Pass. If any of these Terms conflict with the Pass Terms, the Pass Terms will prevail to the extent of the conflict.
If you are between 13 and 18 years old, you represent and agree that you have the legal consent of your parent or guardian to access and use the App. Note that if you are under 13 years old, you may not use or access the App by yourself in any manner. If you are a parent or guardian of a minor who has registered for or used the App without your consent, please contact us at firstname.lastname@example.org.
You must be at least 18 years old to order a Native Booking Affiliate Ride via the App, and you may not allow anyone under 18 to take a Native Booking Affiliate Ride unless they are accompanied by you.
You understand and agree that we may change these Terms at any time without prior notice. The revised Terms will become effective upon posting to the App. Any use of the App or CM Pass after such date shall constitute your acceptance of such revised Terms. If any change to these Terms is not acceptable to you, your sole remedy is to stop accessing, browsing, and otherwise using the App or CM Pass.
Information may not always be accurate. We use third parties, such as Transport for London, Metropolitan Transport Authority and other transport agencies, Apple, Google OpenStreetMap and Foursquare to provide data on which the App's transport information and recommendations are based. We and our data providers try to make sure that the data is correct and up-to-date, but we cannot guarantee that it will always be. Journey times are only estimates, as actual timings depend on many factors outside our control. Accordingly, we do not accept any liability for any error or omission in the information available or the recommendations made through the App, and we exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of income, profit, opportunity or time) as a result of relying on any information available through the App.
Jetpacks and catapults. These are unproven technologies, and we recommend inexperienced travellers use more conventional means.
App maintenance. Making the App reliable and enjoyable means we need to fix bugs, install updates and do general diagnosis and maintenance. We will aim to do so at what we anticipate will be non-peak times.
Native Booking Affiliate Ride. Our App provides a means to connect you with Native Booking Affiliate Ride drivers (“Native Booking Affiliate Ride Drivers”) to enable you to use a Native Booking Affiliate Ride in order to reach your destination. Citymapper is not a transport operator, which means we do not provide the transportation itself. Instead, our App enables you only to order and pay for the Native Booking Affiliate Ride without having to use the Native Booking Affiliate Ride Provider's own application.
To use Native Booking Affiliate Ride, you will need to create a Citymapper account by providing information such as your payment card details, your phone number and an email address or your Facebook or Google log-in details.
We charge you a fee (the “Native Booking Affiliate Ride Fee”) for using Native Booking Affiliate Ride, which we will specify in the App before you confirm your order of the Native Booking Affiliate Ride (“Native Booking Affiliate Ride Order”) in the App. Native Booking Affiliate Ride Fees are non-refundable and are inclusive of taxes and other government surcharges.
By making a Native Booking Affiliate Ride Order, you will enter into a contract for a Native Booking Affiliate Ride with a Native Booking Affiliate Ride Driver and will be provided with the Native Booking Affiliate Ride Driver's details via the App. For the avoidance of doubt, your contract for a Native Booking Affiliate Ride will be with the Native Booking Affiliate Ride Driver and will not be with Citymapper. You acknowledge and agree that Citymapper is not a party to your contract for the Native Booking Affiliate Ride.
If you cancel your Native Booking Affiliate Ride Order, we may charge you a cancellation fee in accordance with the Affiliate Ride Provider Terms.
By making a Native Booking Affiliate Ride Order, you agree to Citymapper making a pre-authorisation payment on your payment card for an amount up to the full amount of the Native Booking Affiliate Ride Fee (“Pre-Authorisation Payment”). This amount won't be debited from your account at the time you place your Native Booking Affiliate Ride Order, but is only ring-fenced for payment of the Native Booking Affiliate Ride Fee. After you've taken your Native Booking Affiliate Ride, a request will be made against your payment card for payment of the Native Booking Affiliate Ride Fee. If, after fulfilment of your Native Booking Affiliate Ride Order, full payment is not successfully made by you, the Pre-Authorisation Payment may be used to settle the outstanding Native Booking Affiliate Ride Fee. If payment is received in full, Citymapper will release the Pre- Authorisation Payment.
If you fail to pay the Native Booking Affiliate Ride Fee in full, we may suspend your access to Native Booking Affiliate Ride and/or permanently delete your Citymapper account and access to our services.
When riding Native Booking Affiliate Ride, you are responsible for your own actions, generally, including if you cause any dispute or disagreements with a Native Booking Affiliate Ride Driver, and you therefore assume all risk in dealing with the Native Booking Affiliate Ride Driver.
When you are a passenger on a Native Booking Affiliate Ride, you agree to comply with all applicable laws and may only use Native Booking Affiliate Ride for lawful purposes (e.g., you will not carry unlawful or hazardous materials). If during the provision of the Transportation Service you soil the Native Booking Affiliate Ride Driver's vehicle, you may be charged an additional soiling fee.
Citymapper Club. If you purchase a subscription to Citymapper Club, these are the payment and billing terms that apply. By subscribing to Citymapper Club, you agree to the following terms (in addition to the rest of these Terms).
Citymapper Club is the paid version of our App that contains premium content for paid subscribers.
When you subscribe to Citymapper Club, you must designate and provide information about your preferred payment method (“Payment Method”). By signing up for and using Citymapper Club (including if you sign up for any free trials of Citymapper Club), you agree to pay any fees that apply. You authorise us to collect from your Payment Method the appropriate fees charged for your subscription.
All fees due for Citymapper Club are payable in advance and will be billed automatically to the Payment Method at the start of your 12 month subscription period. All purchases of Citymapper Club are final and non-refundable except at our sole discretion.
To the maximum extent permitted by applicable laws, we may change our prices for Citymapper Club at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on or through the mobile app and/or by sending you an email notification. If you do not wish to pay the new prices, you can cancel your subscription prior to the change going into effect. You will be charged the revised price at the start of your 12 month subscription period or, if your subscription has already started before the changes go into effect, on the renewal of your subscription.
Please note that your subscription may auto-renew and you may be charged unless you cancel more than 24 hours before your current subscription expires. You may cancel at any time to ensure that your subscription does not automatically renew at the end of the current term. When you cancel, you are cancelling the next billing charge. You will continue to have access to Club features until the end of your current paid subscription period, regardless of when you cancel the automatic renewal (i.e. you can cancel at any time after your subscription starts and continue to access Club features through the end of the 12 month subscription period).
We do not issue refunds for termination or cancellation of your Club account. If you no longer wish to subscribe, you are responsible for cancelling your subscription in due time, regardless of whether or not you actually use Club features.
Please note that your request to cancel automatic renewal must be made using the same platform on which you originally paid as follows
If you subscribed on iOS
Subscriptions purchased via our iOS app are managed in your iTunes account controls. You can learn how to manage or cancel a recurring subscription purchased on iOS here.
If you subscribed on Android
Subscriptions purchased via our Android app are managed in your Google Play store account controls. You can learn how to manage or cancel a recurring subscription purchased on Android here.
Promotions and Promotional Codes. We may, in our sole discretion, run promotions and create promotional or referral codes that can be redeemed for riding Native Booking Affiliate Ride or Deeplink Affiliate Ride, subject to additional terms we or the Native Booking Affiliate Ride Provider or Deeplink Affiliate Ride Provider may establish on a per-promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be copied, sold or transferred in any way or made available to the general public (by posting to a public form or otherwise); (iii) may be disabled by us at any time for any reason without liability to us; (iv) may only be used in accordance with the terms that we establish for such Promo Codes; (v) are not exchangeable for cash; and (vi) may expire prior to being used. If we believe that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms, we reserve the right to withhold or deduct credits or other benefits obtained through the use of those Promo Codes.
Account security. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. Because you will be responsible for all activity that happens under your access credentials, you agree to use reasonable efforts to prevent unauthorised access to or use of your Citymapper account, and to protect the confidentiality of your log-in information and of any device that you use to access the App. You agree to let us know immediately if there is a breach in secrecy of your log-in information by notifying us at: email@example.com. You will be solely responsible for any losses incurred by us and others due to any unauthorised use of your account.
Intellectual Property. The App, Native Booking Affiliate Ride, Deeplink Affiliate Ride and CM Pass contain material, including but not limited to software, text, graphics and images (collectively referred to as the “Citymapper Content”). We may own the Citymapper Content or portions of the Citymapper Content may be made available to us through agreements that we have with third parties.
Unauthorised use of the Citymapper Content may result in violation of copyright, trademark, and other laws. You have no rights in or to the Citymapper Content, and you will not use, copy or display the Citymapper Content except as permitted under these Terms. No other use is permitted without our prior written consent. You must retain all copyright and other proprietary notices contained in the original Citymapper Content on any copy you make of the Citymapper Content. You may not sell, transfer, assign, license, sublicense, or modify the Citymapper Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Citymapper Content in any way for any public or commercial purpose. The use or posting of any of the Citymapper Content on any other website or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of these Terms, your right to access and/or use of the Citymapper Content and App shall automatically terminate and you shall immediately destroy any copies you have made of the Citymapper Content.
The trademarks, service marks, and logos of Citymapper (“Citymapper Trademarks”) used and displayed in the App, Native Booking Affiliate Ride, Deeplink Affiliate Ride and CM Pass are registered and unregistered trademarks or service marks of Citymapper. Other company, product, and service names located in the App may be trademarks or service marks owned by third parties (“Third-Party Trademarks”, and, collectively with Citymapper Trademarks, “Trademarks”). Nothing in the App or in these Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed in the App without the prior written consent of Citymapper specific for each such use. The Trademarks may not be used to disparage Citymapper or the applicable third-party, Citymapper's or third-party's products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. Use of any Trademarks as part of a link to or from any website is prohibited without Citymapper's prior written consent. All goodwill generated from the use of any Citymapper Trademark shall inure to Citymapper's benefit.
You agree not to: (a) take any action that imposes an unreasonable load on the App's infrastructure, (b) use any device, software or routine to interfere or attempt to interfere with the proper working of the App or any activity being conducted in the App, (c) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the App, (d) delete or alter any material posted on the App by Citymapper or any other person or entity, or (e) frame or link to any of the materials or information available on the App other than via the official API (www.citymapper.com/developers).
Certain elements of the App are protected by trade dress, trademark, unfair competition, and other local laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors. None of the Citymapper Content or Submissions for the App may be retransmitted without the express written consent from Citymapper for each and every instance.
User-generated content. Citymapper does not claim ownership of any text, images, photos, video, sounds or any other materials (collectively, to Citymapper a non-exclusive, royalty-free, worldwide and irrevocable license to use, modify, delete from, add to, publicly perform, publicly display, reproduce and translate such Submissions, including without limitation for promoting and redistributing part or all of the Citymapper application (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds). Citymapper can continue to use your Submissions in these ways if you cease to use the Citymapper App or CM Pass. You further agree that Citymapper has the right to delete or otherwise edit any Submissions that you post to the Citymapper App at its sole discretion.
Disclaimer. Citymapper, its affiliates and our respective officers, directors, employees, agents, suppliers, or licensors (collectively, “Citymapper Parties”) make no warranties or representations about the content of the App and the underlying software, including but not limited to its accuracy, reliability, completeness or timeliness. Citymapper Parties shall not be subject to liability for the truth, accuracy or completeness of the content or any other information conveyed to the user, or for errors, mistakes or omissions therein or for any delays or interruptions of the data or information stream from whatever cause. You agree that you use the App and the Content at your own risk.
Whilst Citymapper will monitor the App and aim to fix bugs that it spots or that are made known to us, Citymapper Parties do not warrant that the App or underlying software will operate error free or that the App, its server, or the content are free of computer viruses or bugs or similar contamination or destructive features. If your use of the App or the content results in the need for servicing or replacing equipment or data, no Citymapper Party shall be responsible for those costs.
The App and Content are provided on an “as is” and “as available” basis without any warranties of any kind. Citymapper Parties disclaim all warranties, whether express or implied, and including, but not limited to, merchantability, non-infringement of third-party rights, and fitness for particular purpose.
Limitation on Liability. In no event shall any Citymapper Party be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the App, the information contained in the App, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if a Citymapper Party has been advised of the possibility of such damages.
Some states and countries do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such states or countries, the liability of Citymapper Parties resulting from the use or inability to use the App or the information contained in the App shall be limited to the greatest extent permitted by law.
We are not liable to you for any losses, damages or injury that result from your use of Native Booking Affiliate Ride or Deeplink Affiliate Ride (including any loss of profit, loss of business, business interruption, or loss of business opportunity). You must seek remedy from the relevant third- party transportation provider.
We are not liable to you for any damage or loss arising out of or in relation to a Native Booking Affiliate Ride ordered through our App. If you encounter any problems with a Native Booking Affiliate Ride, you must resolve these issues via the Native Booking Affiliate Ride Provider, and you acknowledge and agree that your sole remedy in such circumstances ultimately lies with the relevant Native Booking Affiliate Ride Driver and not with Citymapper.
We are not liable to you for the actions or omissions of any Native Booking Affiliate Ride Driver. Your contract for a Native Booking Affiliate Ride is with the Native Booking Affiliate Ride Driver directly and therefore any claim that you may have in relation to a Native Booking Affiliate Ride Driver should be directed to the Native Booking Affiliate Ride Driver. If you are unclear as to which Native Booking Affiliate Ride Driver provided you with the Native Booking Affiliate Ride, you must contact the customer service team of the Native Booking Affiliate Ride Provider to request the Native Booking Affiliate Ride Driver details. For the avoidance of doubt, we exclude all liability to you in relation to Native Booking Affiliate Ride and Native Booking Affiliate Ride Drivers.
To clarify, we do not limit or exclude our liability:
We will not be liable to you for failure to carry out our obligations under these Terms, where such failure is due to an event that is outside our control, which includes but is not limited to unforeseen traffic delays, fire, flood, storm, riot, strike, civil disturbance, war, nuclear accident or terrorist activity.
Indemnification. You agree to defend, indemnify, and hold harmless Citymapper Parties from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of these Terms or your access to, use or misuse of the Citymapper Content, the User Content and/or the App. Citymapper shall provide notice to you of any such claim, suit, or proceeding. Citymapper reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting Citymapper's defence of such matter.
Third-Party Websites. Hypertext links in the App may lead to websites that are not under, operated and/or controlled by Citymapper. Citymapper accepts no responsibility or liability in respect of the material on any website which is not operated and/or controlled by Citymapper.
Termination of these Terms. Citymapper reserves the right, in its sole discretion, to restrict, suspend, or terminate these Terms and your access to all or any part of the App or the Citymapper Content at any time and for any reason without prior notice or liability. Citymapper reserves the right to change, suspend, or discontinue all or any part of the App or the Citymapper Content (including User Content) at any time without prior notice or liability. The following sections of the Terms will survive the termination or expiration of these Terms: 8, 9, 11, 12, 13 and 16.
Law and Jurisdiction. These Terms will be governed by English law. Any dispute arising from, or related to, these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Miscellaneous. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. Failure of Citymapper to act on or enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision in these Terms. No waiver shall be effective against Citymapper unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by Citymapper and you, these Terms constitute the entire agreement between you and Citymapper with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. These Terms will inure to the benefit of our successors, assigns, licensees, and sublicensees.